Illustration representing data privacy for Renan Partners

Privacy Policy

At Renan Partners Private Limited (“Company”, “we”, “us”, “our”), we are fully committed to safeguarding the privacy and security of our users' personal information. This Privacy Policy details the practices we employ for collecting, using, and protecting your personal information when you access or use our services (the“Services”).

By using or accessing our Services, you explicitly acknowledge that you have read, understood, and accepted the practices and policies described in this Privacy Policy.

1. Information We Collect

We collect data from you to ensure the effective operation of our platform and to enhance the user experience across our various services. The types of information we collect are categorized as follows:

A. Personally Identifiable Information (PII)

We gather personal information that helps us identify and interact with our users in a more personalized manner. This includes:

  • Full Name: This is used to personalize the user experience, identify the user, and ensure a customized interface within the application.
  • Email Address: The email address is collected for purposes such as account verification, communication, and password recovery to enhance user access.
  • Phone Number: Your phone number is primarily used for two-factor authentication (2FA), login verification, and facilitating account recovery.
  • Date of Birth: This information helps us enforce age-related restrictions and tailor content to be age-appropriate, ensuring a safe experience for all users.
  • Profile Picture: Allows users to personalize their profiles and facilitates recognition within the platform community.
  • Social Media Handles: When users link their social media profiles (e.g., Facebook, Twitter), this helps us facilitate easy sharing of content and connecting accounts across different platforms.

B. Device & Technical Data

We also collect certain technical and device-related information to optimize the platform’s performance and provide better service:

  • IP Address: This helps us determine your approximate location for geo-location services and assists with security measures and analytics.
  • Device ID, Make, and Model: This information helps us track device compatibility, troubleshoot errors, and ensure that the app functions correctly across all devices.
  • Operating System & Browser Type: We track this data to ensure that the platform is compatible with the latest versions of operating systems and browsers.
  • Mobile Network Data: Data from the mobile network you are connected to helps us improve app diagnostics and analyze usage behavior.
  • Time Zone, Language, and Location: These details are used to personalize your experience and deliver content that is relevant to your geographical region and preferred language.

C. Usage Information

We collect data on how users interact with our services to understand usage patterns and improve the platform’s design and functionality:

  • App & Website Interactions: We track user engagement with features, tools, and actions within the app & Website.
  • Session Duration and Frequency: This helps us assess how often and for how long users engage with the platform, allowing us to improve design and functionality.
  • Content Interaction: We collect data on how users engage with content by logging actions such as likes, saves, uploads, and shares. This allows us to provide personalized recommendations.
  • Navigation History: By tracking navigation history, we gain insights into user behavior, which helps refine the app’s user interface (UI) and overall experience.

D. Content Data

We gather content that users upload to personalize their profiles and enrich the platform’s functionality:

  • Uploaded Media: This includes images, videos, and audio files that users upload to the platform.
  • Metadata: Automatically generated data, such as timestamps and geotags, associated with user-uploaded content.
  • User Profile Inputs: This includes any additional information users provide in their profiles, such as bios, interests, descriptions, or other custom fields.

E. Financial Data

For users engaging in financial transactions, we collect the following:

  • UPI ID and Payment Metadata: This information is used strictly for processing user-initiated transactions and is not stored beyond the necessary period. It is important to note that we do not store sensitive credit/debit card information directly.

2. How We Collect Information

We collect your information through various methods that ensure an efficient and secure process:

  • Direct Submission: Information is provided directly by you when signing up for our services, editing your profile, uploading content, or filling out forms.
  • Automated Tools: We utilize automated tools such as cookies, SDKs, device identifiers, and analytics frameworks to collect background data and improve our services.
  • Third Parties: We may also collect data from third-party services that you link to your account, such as Google, Apple, Facebook, or marketing affiliates.

3. Purpose of Data Collection

The information we collect serves several important purposes, including but not limited to:

  • Account Management: To create, verify, and manage your user profile and ensure smooth access to our services.
  • Personalized Content Delivery: We use your data to deliver tailored content, notifications, and recommendations that best suit your preferences.
  • Performance Optimization: By analyzing user behavior and technical data, we optimize the performance of the app and improve the overall user experience.
  • Communication: We use your contact details to send important updates, alerts, and promotional communications (with your consent).
  • Security & Compliance: Your data helps us in fraud prevention, content moderation, and ensures we meet legal and regulatory obligations.
  • Analytics & Research: Data is used to analyze user trends, test new features, and improve the overall service we provide to users.

4. Legal Basis for Processing

We process your data based on the following legal grounds:

  • Consent: We rely on your explicit consent through app & website permissions and onboarding flows.
  • Contractual Necessity: We process data as required to provide the services you have agreed to use.
  • Legitimate Interest: We have a legitimate interest in processing data for purposes such as fraud prevention, analytics, and service improvements.
  • Legal Obligation: We may process data to comply with legal obligations, including complying with government or court-ordered directions.

5. Sharing and Disclosure

Your personal data is not sold or shared for commercial purposes. However, we may disclose information to third parties in the following circumstances:

  • Service Providers: We may share data with vendors and partners who assist with hosting, customer support, analytics, or cloud storage.
  • Payment Partners: Payment processing information may be shared with financial partners to complete transactions, but we do not store any sensitive financial information.
  • Third-Party SDKs: We use third-party SDKs for purposes such as login, media integration, and analytics (e.g., Google, Facebook).
  • Regulatory Authorities: We may disclose personal data when required by law or to respond to lawful requests or investigations by government bodies or other legal authorities.
  • Corporate Transitions: In the event of a merger, acquisition, or sale of company assets, your personal information may be transferred. We will notify you of such changes.

All third-party partners are bound by confidentiality and data protection agreements to ensure your information is handled securely.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

  • Active Accounts: We retain data as long as your account remains active or as needed to fulfill the services you have requested.
  • Legal Requirements: We retain data as required by law, such as for tax purposes or audits.
  • Periodic Review: We periodically review data retention practices and, if necessary, anonymize or delete inactive accounts after 24 months.

7. Your Rights

As a user, you have several rights regarding your personal data, including:

  • Access to Data: You have the right to request details of the personal data we hold about you.
  • Correction of Data: You can request updates to any inaccurate or outdated information.
  • Request for Deletion: You can ask for your personal data to be permanently erased.
  • Withdraw Consent: If consent is the legal basis for processing your data, you can withdraw consent at any time.
  • Object to Processing: You can object to certain types of data processing, such as direct marketing. To exercise these rights, please contact our Grievance Officer.

8. Data Security

We implement a variety of industry-standard security measures to ensure your data remains secure:

  • Encryption: We use encryption methods such as TLS and AES to protect your data during transmission and storage.
  • Access Controls: Internal access to personal data is strictly controlled based on user roles, and all access is logged for accountability.
  • Monitoring: Our systems undergo regular vulnerability scans and threat monitoring to detect potential risks.
  • Incident Management: In the event of a security breach, we have formal protocols in place to mitigate the impact and address any issues.

We also advise users to take appropriate steps to secure their own passwords and login credentials.

9. Children’s Privacy

Renan is not intended for use by children under the age of 13, and we do not knowingly collect or solicit information from minors. If we become aware that personal data has been collected from a child under 13, we will take immediate action to delete such data.

10. Cookies And Tracking Technologies

We use cookies and similar technologies to enhance the user experience, including:

  • Authentication: Cookies are used to remember user login sessions.
  • Analytics: We utilize cookies to measure platform performance and user behavior.
  • Ad Targeting: If applicable, we may use cookies for personalizing sponsored content.

Users can manage their cookie preferences through browser or app settings.

11. Third-Party Links and Services

Our platform may contain links to external websites or services that are not owned or controlled by Renan. These third-party sites have their own privacy policies, and we encourage users to review those policies. We are not responsible for the data handling practices of third-party websites.

12. Cross-Border Data Transfers

  • Data Transfer Agreements: We have data transfer agreements in place that comply with Indian and international standards.
  • Adequate Protection: Your data will be protected in accordance with applicable privacy laws and frameworks, such as Standard Contractual Clauses (SCCs).

13. Business Transfers

In the event of a merger, acquisition, or bankruptcy, your personal information may be transferred as part of the transaction. We will notify you of any such changes via email or through a notice posted on our website.

14. Policy Updates

Renan reserves the right to update or modify this Privacy Policy at any time. Any updates will be reflected with an updated date, and material changes will be communicated through email or in-app notices. Continued use of the Services after any changes indicates acceptance of the revised Privacy Policy.

15. Grievance Officer

  • Name: Rajdeep Singh
  • Email: admin@renan.one
  • Working Hours: Monday to Friday, 10:00 AM – 6:00 PM IST

16. Contact Us

For any questions, concerns, or inquiries regarding this Privacy Policy, please contact us through the following methods:

  • Email: support@renan.one